Author Archives: Brett Henderson

Leadership Course – “Public Speaking”

Continuing the "Growing Team Leaders" course, last week Greg Stockwell of Public Speaking Australia presented "Public Speaking and Presentation Skills".

Unlike the previous sessions, this session was presented as a series of exercises where Greg introduced a few simple techniques for dealing with the obvious nerves of speaking. Interestingly when you hear people say they don't get nervous when speaking, this can sometimes mean they are overconfident. This overconfidence comes across to the audience as disingenuous.

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Clients Versus Customers

How do you view and hence refer to the people who buy your software or services? As Customers or Clients?

While it sounds like a simple case of semantics, it is a significant change in how you look upon them and how you treat them.

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Recruitment Brand

Yesterday I had the opportunity to hear Alan Noble, Engineering Director for Google Australia/New Zealand present on how they are tackling Google's expansion. While there were many interesting facts (for example, Google receives 12 resumes every second) and insights (like Google's approach to products, "Build it and see if people use it"), the one that I found interesting is regarding Branding.

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Capability versus Competence

During the recent session of my leadership course the presenter (Karl) raised an interesting point regarding the under-recognition of Capability compared to Competence.

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Leadership Course – “Leading IT Projects”

In the second session of the "Growing Team Leaders" course, Karl Buderus from Success Solutions presented "Leading IT Projects".

Karl started out stating that "Leading Projects" is different to "Managing Projects". Project management involves activities like planning, budgeting, organising, controlling and problem solving while leadership is about vision, alignment of people, motivation and inspiration. So, where management is a Science, leadership is more of an Art and involves enabling, empowering and supporting the team.

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